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MSL offer a comprehensive range of support services tailored to individual customer requirements. Whether you require on-site technical support, telephone assistance, dial-up support, ad-hoc services, FAQ’s, knowledge database, hardware or software support or a comprehensive Service Level Agreement (SLA) MSL has the offering best suited for your needs.

At MSL we have qualified and experienced hardware and software engineers, project managers and consultants, LAN/WAN infrastructure engineers, systems integrators and designers all available to assist our customers at whatever level is required. Additionally MSL have built strong partnerships with 3rd party support organizations for supply and support of more esoteric services such as Novell, Unix, Cisco, and legacy systems to name a few.

Support Services

• 24 x 7 x 365 day Service Level Agreements
• 24 x 7 x 365 day Help Desk Support
• Hardware/software/application support
• On-site and/or remote troubleshooting
• Network design, implementation and support
• Server and desktop rollout and up-grades
• Planned or remedial maintenance
• Back-up and disaster recovery planning and implementation
• ISDN, DSL and dial-up implementation and support
• Security analysis, management and services
• Voice, data and fiber optic cabling

• Priority call-out response and help-desk support
• Preferential pricing for hardware, software and labour
• Preferential pricing for training offerings
• Access to secure Customer Support web-site area providing;

  Knowledge database FAQ’s Product downloads, upgrades, bug fix’s etc Support request forms White papers